| International Shipping & Return Policy |
A return authorization (RA) must be issued from Biofeet.com. Any return without a return authorization number on the outside of the shipping pakage will be refused. A time limit of 30 days from the date of purchase for returns applies for all consumer purchases.
All return must be in original pakaging and in new and resalable condition .
A 20% restocking charge less shipping and handling costs are assessed on all returns.
Biofeet.com strongly recommends shipping your return through United parcel service (UPS) or FEDEX.
Biofeet.com is not responsible for returned packages lost by any delivrey service.
Your order will probably be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, bIOFEET.COM has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.
The shipping charges you pay to BIOFEET.COM do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to BIOFEET.COM and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
BIOFEET.COM has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.
It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!
Shipments via DHL Express or UPS
We have chosen DHL Express and UPS as the carriers for our International orders. They both offer reasonble shipping rates (compared to other express carriers) and fast delivery times. We do not use the Post Office for International orders because they do not offer a suitable package tracking system.
Your shipment should arrive in about 1 to 3 WEEKS (it usually takes 4-5 days to clear customs.)and when your order ships we send a tracking number via e-mail, so you can monitor the status of your shipment.
Every order we ship is triple checked by our staff before it is packed. However, once a package leaves our store with an international destination we can no longer be held responsible if something happens to it in customs. If customs opens your package, confiscates merchandise or anything else of that nature we can not be held accountable.
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and continue to place your order. Please note that we will not ship your order until we receive payment from you.
